Your privacy is more than a legal obligation to us — it is the foundation of trust that builds a lasting relationship between cyl8 and every player. Find out exactly how your data is collected, used, and protected.
CYL8 values the privacy of every player who uses our platform at cyl8.app. This Privacy Policy transparently explains how we collect, use, store and protect your personal information when you use CYL8's services.
This document is drafted in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and international data protection best practices. We believe players have the right to know exactly what happens to their data — not just vague terms.
By registering or using the CYL8 platform, you acknowledge that you have read and understood this Privacy Policy. If you disagree with any part of it, please discontinue use of our platform and contact us to request data deletion.
CYL8 only collects data that is genuinely necessary to provide a safe, seamless and responsible service. We do not collect excessive or irrelevant data beyond what is needed to operate the platform.
| Data Categories | Example Information | Primary Purpose |
|---|---|---|
| Identity | Full name, date of birth, identification card number | Age verification & KYC |
| Contact | Phone number, email address | Communication & notifications |
| Financial | Bank name, account number (partial), e-wallet ID | Deposit & withdrawal processing |
| Technical | IP address, device type, operating system | Security & fraud prevention |
| Activity | Game records, transaction history, login frequency | Responsible gaming & audits |
| Cookies | Session tokens, language preferences, analytics data | User experience & performance |
Full credit or debit card details are never stored on cyl8 servers. We use payment tokenization — only a secure token is saved, never your actual card number.
Every piece of data collected by cyl8 has a clear and legitimate purpose. We do not use your data for undisclosed purposes without first obtaining your consent.
CYL8 does not sell, rent or disclose players' personal data to third parties for marketing or commercial purposes. Data sharing only occurs in the following limited situations:
CYL8 continuously invests in robust security infrastructure to protect the personal and financial data of every player. Data protection is not an add-on feature — it is central to how we build our platform.
In the event of a data breach that may affect your personal information, cyl8 is committed to notifying you within 72 hours after we have verified the incident.
The cyl8 platform uses cookies and similar tracking technologies to enhance your experience and ensure the platform functions correctly. Cookies are small text files stored on your device when you browse our website.
Types of cookies we use:
You can manage or disable non-essential cookies through your web browser settings. Please note that disabling certain cookies may affect the functionality of some parts of the CYL8 platform.
Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding your personal data held by CYL8:
Request a copy of all personal data we hold about you in a readable format.
Request correction of inaccurate or incomplete data in your records.
Request deletion of your personal data under certain circumstances, subject to our legal obligations.
Request that we restrict the processing of your data under certain circumstances provided by law.
Request your data in a structured format that can be transferred to another service provider.
Object to the processing of your data for direct marketing purposes at any time.
CYL8 does not retain personal data longer than necessary. Retention periods are determined based on the purpose of collection and applicable legal requirements.
Once the retention period expires, your data will be securely deleted or permanently anonymised so it can no longer be linked to your identity.
In operating an international-standard platform, your data may be processed or stored on servers located outside Malaysia. This includes cloud computing infrastructure used by CYL8 to ensure optimal platform performance.
Every cross-border data transfer is carried out with full diligence:
The cyl8 platform is intended solely for users aged 18 and above. We do not knowingly collect or process personal data from minors.
Should we discover that a child's personal data has been collected without our knowledge, we will immediately take the following steps:
If you believe a minor has registered on the cyl8 platform, please contact our support team immediately so we can take the appropriate action.
CYL8 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, technologies used, or applicable legal requirements.
Any material changes will be communicated to you via:
Continued use of the cyl8 platform after changes are published constitutes acceptance of the updated Privacy Policy. It is your responsibility to review this page periodically.
If you have any questions, concerns, or complaints about how cyl8 handles your personal data, our privacy team is here to help.
For information on the overall terms of platform use, please refer to Terms and Conditions us. For information on responsible gaming habits, visit the Responsible Gaming us.
We don't just comply with the law — we go beyond the minimum requirements to ensure every player enjoys complete peace of mind.
The same 256-bit SSL technology used by the world's leading banks protects every piece of data moving between your device and cyl8 servers, around the clock.
Your bank account or e-wallet number is never stored in our system. Only a secure token is saved — even in the event of a data breach, your actual financial information remains protected.
Two-factor authentication adds an extra layer of security to your account. Even if your password is compromised, your account stays protected without the second verification code.
Our threat detection system operates 24/7 — identifying and blocking any suspicious activity before it can affect your account.
CYL8 operates in full compliance with Malaysia's Personal Data Protection Act 2010. Your rights as a data owner are recognised and respected in every decision we make.
CYL8 player data has never been and will never be sold to any third party for marketing purposes. Your data belongs to you — we hold it only in full trust.
CYL8 builds its platform with privacy as a priority — not merely an afterthought. Every system, every process and every decision is designed to protect your data. Register today and experience firsthand the difference of a platform that truly cares about its players' security.